Privacy Policy

At His Mendrobe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit or use our website, place an order, create an account, or otherwise interact with our services.

By using the His Mendrobe website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Email address
Mobile number
Billing and shipping address
Delivery information
Product size and measurement details provided by you
Order and purchase details
Payment and transaction information
Information you provide when contacting our customer support team
Information collected automatically when you browse our website, such as IP address, browser type, device information and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

His Mendrobe does not store your complete debit card, credit card, banking or other sensitive payment credentials on our own servers unless expressly stated otherwise.

Payment information is handled by the relevant payment service provider in accordance with its own privacy and security policies.

3. How We Use Your Information

We may use the information collected from you to:

Process and fulfil your orders
Arrange shipping and delivery
Process returns, refunds and exchanges
Communicate with you regarding your orders
Provide customer support
Confirm your identity or account details where necessary
Improve our products, website and customer experience
Send important service-related communications
Prevent and detect fraudulent or unauthorized transactions
Comply with applicable laws and legal requirements
Maintain the security and proper functioning of our website

Where permitted by applicable law, we may also use your contact information to send you information about products, offers, promotions or updates from His Mendrobe. You may opt out of promotional communications at any time.

4. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted third parties when required to provide our services, including:

Payment gateway and payment service providers
Courier and logistics partners
Website hosting and technology service providers
Customer support and service providers
Analytics and website performance providers
Professional advisers or service providers where reasonably required

These parties may receive only the information necessary to perform their respective services.

5. Legal Requirements

We may disclose your personal information where we believe such disclosure is reasonably necessary to:

Comply with applicable laws, regulations or legal processes
Respond to a court order, government request or lawful authority
Enforce our Terms & Conditions or other policies
Detect, prevent or investigate fraud, security issues or illegal activity
Protect the rights, property or safety of His Mendrobe, our customers or the general public

6. Business Transfers

If His Mendrobe is involved in a merger, acquisition, restructuring, sale of assets or other business transaction, your personal information may be transferred as part of that transaction.

In such circumstances, appropriate measures will be taken to protect your personal information in accordance with applicable law.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage and provide relevant functionality.

Cookies may also be used by certain third-party services, such as analytics or payment providers.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, or comply with applicable legal and regulatory requirements.

When information is no longer required, it may be securely deleted or anonymized, subject to applicable law.

10. Your Choices & Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Opt out of promotional or marketing communications

To make a privacy-related request, please contact us using the details provided below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

His Mendrobe is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

Any updated version will be published on this page with the revised effective date, where applicable.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

His Mendrobe
Email: [email protected]