Shipping Policy

At Mendrobe, we carefully prepare every order before handing it over to our courier partners. Please review the following shipping terms before placing your order.

1. Order Processing & Dispatch

Once we have received your full payment and final measurements (where applicable) , your order will generally be dispatched within 1–2 business days .

Orders involving intricate detailing, customization, or additional workmanship may require additional processing time. In such cases, the estimated dispatch or delivery time may be longer.

2. Delivery Timelines

For deliveries within India, orders generally take an additional 3–4 business days after dispatch to reach the customer.

The delivery timelines mentioned above are estimated timelines and are not guaranteed . Actual delivery times may vary depending on the delivery location, courier service, weather conditions, holidays, operational delays, or other circumstances beyond our control.

If you require your order by a specific date, please contact us before placing the order so that we can advise you on the expected timeline.

3. International Shipping

International orders may take longer depending on the destination country and shipping method selected.

Standard Shipping: Estimated delivery within 15–20 business days
Express Shipping: Estimated delivery within 3–4 business days

These are estimated transit times and may vary depending on the destination, customs clearance, courier operations, and other circumstances beyond our control.

4. Shipping Charges

India: Standard shipping is free for orders delivered within India. Express shipping, where available, may incur an additional charge, which will be displayed at checkout.

International: Shipping charges for international orders are calculated based on the destination and shipping method selected and will be displayed at checkout.

5. Failed Delivery & Returned Shipments

Our courier partner generally makes two delivery attempts .

If delivery cannot be completed due to reasons such as an incorrect or incomplete address, the recipient being unavailable, refusal to accept the parcel, or failure to respond to the courier, the shipment may be returned to us or held at the courier's local office.

If a shipment is returned and the customer requests it to be shipped again, additional re-shipping charges will be payable by the customer . These charges arise because the parcel must be processed and shipped again.

6. Order Tracking

Once your order has been handed over to our courier partner, we will send the shipment details and tracking information to the email address provided with your order.

You can use the tracking information to monitor your shipment through the respective courier company's tracking system.

7. Customs, Duties & Taxes

For orders shipped outside India, the customer is responsible for any customs duties, import taxes, clearance charges, service fees, or other charges imposed by the destination country or its authorities .

These charges, if applicable, are not included in the product price or shipping charges unless explicitly stated at checkout.

8. Delays

While we make every effort to dispatch and deliver orders within the estimated timelines, delays may occur due to circumstances beyond our control, including customs clearance, extreme weather, public holidays, courier disruptions, or other unforeseen circumstances.

Mendrobe shall not be responsible for delays caused by such circumstances.

9. Contact Us

If you have any questions regarding shipping, delivery timelines, or your order's tracking information, please contact our customer support team.